C&M

Workforce Management

Manage technician availability, daily schedules, events, visits, time off, and AI dispatch planning.

Time Punches

Available

2

Available today

On Call

1

Coverage

Events

3

Visits & events

Pending

2

Awaiting approval

Approved

1

Vacation approved

Filters

Search availability, daily schedules, events, visits, employees, locations, or status.

Daily Schedule Board

Actual day plans built from technician availability, tickets, events, and time off.

John Davis

Monday, May 47:00 AM - 4:00 PM

Ticket Route
WO-1042WO-1048Store 104 Visit

Draft route based on assigned tickets and East Region availability.

Maria Thompson

Saturday, May 98:00 AM - 2:00 PM

PM Route
Store 112WO-1055

Includes vendor walkthrough block.

Technician Availability Board

Normal availability. AI dispatch should use this before building daily schedules.

John Davis

TechnicianEast Region

Mon - Fri7:00 AM - 4:00 PM

Primary refrigeration and equipment coverage.

Active

Maria Thompson

TechnicianSouth Region

Mon - Fri8:00 AM - 5:00 PM

General maintenance and PM coverage.

Active

Tyler Scott

Area SupervisorNorth Region Backup

Tue - Sat9:00 AM - 6:00 PM

Backup coverage and escalations.

On Call

Events & Visits Board

One-off calendar items. These stay separate from primary schedules.

Store Visit

John DavisTechnician

Monday, May 410:00 AM - 11:00 AM

Store 104

Blocks dispatch time

Visit

PM Calendar Review

Team EventAll

Thursday, May 72:00 PM

Office / Remote

Does not block dispatch

Meeting

Vendor Walkthrough

Maria ThompsonTechnician

Saturday, May 98:30 AM - 10:00 AM

Store 112

Blocks dispatch time

Visit

Full Calendar

Phone view uses an agenda layout so scrolling does not accidentally open a date. Desktop keeps the month view.

Mobile Agenda

Tap a View button to open a day. Event buttons open details.

May 1

No calendar items

May 2

No calendar items

May 3

No calendar items

May 4

1 schedule • 1 event • 0 time off

May 5

No calendar items

May 6

No calendar items

May 7

0 schedule • 1 event • 0 time off

May 8

No calendar items

May 9

1 schedule • 1 event • 0 time off

May 10

No calendar items

May 11

No calendar items

May 12

0 schedule • 0 event • 1 time off

May 13

No calendar items

May 14

0 schedule • 0 event • 1 time off

May 15

No calendar items

May 16

No calendar items

May 17

No calendar items

May 18

0 schedule • 0 event • 1 time off

May 19

No calendar items

May 20

No calendar items

May 21

0 schedule • 0 event • 1 time off

May 22

No calendar items

May 23

0 schedule • 0 event • 1 time off

May 24

No calendar items

May 25

No calendar items

May 26

No calendar items

May 27

No calendar items

May 28

No calendar items

May 29

No calendar items

May 30

No calendar items

May 31

No calendar items